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Tickets

Private support, without leaving Discord.

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What it does

Help requests sent by DM get lost, and a public support channel exposes personal information. A ticket solves both: a private channel, visible only to the requester and the staff.

The module publishes a panel with a button. One click opens a dedicated, numbered channel, with the right permissions already in place.

On close, a full HTML transcript is sent to the channel of your choice, then the channel is deleted - you keep the record without cluttering the channel list.

What you can do

  • Customisable panel: title, description, colour, button label and style
  • Private channel created automatically, with computed permissions
  • Continuous, collision-free numbering, even on simultaneous clicks
  • Staff roles mentioned on open, optionally
  • Limit of open tickets per member
  • Full HTML transcript on close
  • Automatic closure if the channel is deleted by hand
  • Claiming: one button says who is handling the ticket
  • Opening form: up to five questions, asked before the channel exists
  • Escalation: hand a ticket to another panel in one click
  • Opening hours: answer “closed” instead of leaving a request unanswered

How to set it up

5 steps · about 3 minutes

  1. 1

    Prepare a category

    Create a Discord category that will host the ticket channels. The bot files each new ticket under it.

  2. 2

    Create a panel

    Open “Tickets” then “Create a panel”. Choose the publishing channel and the destination category.

  3. 3

    Designate the staff

    Select the roles that should see tickets. They can be mentioned automatically on every open.

  4. 4

    Configure the transcript

    Point to an archive channel. On every close, the full conversation is dropped there as an HTML file.

  5. 5

    Publish the panel

    The message and its button appear in the chosen channel. Your members can open their first ticket.

Limits

Free

3

ticket panels

Premium

25

ticket panels

Frequently asked questions

Does the bot need special permissions?

Yes: “Manage Channels”, to create and delete ticket channels. The interface checks it and warns you if the permission is missing.

What happens to a ticket if I delete its channel by hand?

It is automatically marked as closed. Without that, its author would stay blocked by the open-ticket limit.

Is my staff blocked outside the opening hours?

No. Anyone carrying one of the panel's staff roles opens a ticket at any hour — to test the configuration, or to handle something that will not wait until Monday. The hours are for everybody else.

Related modules

Modmail

Members write to the bot in private, a thread opens on the staff side. Nothing to learn for the member.

Suggestions

Idea box with voting, statuses and a staff reply attached to each suggestion.

Applications

Recruitment forms: up to five questions, acceptance, reasoned refusal and a role granted.

Ready to try it?

This module is free. Invite the bot and enable it in two clicks.

Add to Discord