What it does
Help requests sent by DM get lost, and a public support channel exposes personal information. A ticket solves both: a private channel, visible only to the requester and the staff.
The module publishes a panel with a button. One click opens a dedicated, numbered channel, with the right permissions already in place.
On close, a full HTML transcript is sent to the channel of your choice, then the channel is deleted - you keep the record without cluttering the channel list.
What you can do
- Customisable panel: title, description, colour, button label and style
- Private channel created automatically, with computed permissions
- Continuous, collision-free numbering, even on simultaneous clicks
- Staff roles mentioned on open, optionally
- Limit of open tickets per member
- Full HTML transcript on close
- Automatic closure if the channel is deleted by hand
How to set it up
5 steps · about 3 minutes
-
1
Prepare a category
Create a Discord category that will host the ticket channels. The bot files each new ticket under it.
-
2
Create a panel
Open “Tickets” then “Create a panel”. Choose the publishing channel and the destination category.
-
3
Designate the staff
Select the roles that should see tickets. They can be mentioned automatically on every open.
-
4
Configure the transcript
Point to an archive channel. On every close, the full conversation is dropped there as an HTML file.
-
5
Publish the panel
The message and its button appear in the chosen channel. Your members can open their first ticket.
Limits
Free
3
ticket panels
Premium
25
ticket panels
Frequently asked questions
Does the bot need special permissions?
Yes: “Manage Channels”, to create and delete ticket channels. The interface checks it and warns you if the permission is missing.
What happens to a ticket if I delete its channel by hand?
It is automatically marked as closed. Without that, its author would stay blocked by the open-ticket limit.
Related modules
Ready to try it?
This module is free. Invite the bot and enable it in two clicks.
Add to Discord